Responsible Gaming at okpk — Play Smart, Stay Safe

okpk's Commitment to Safe Gambling

At okpk, responsible gaming is not a policy checkbox — it is woven into every part of how we operate. We know that for the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna and beyond, cricket betting, football markets and slots are a leisure activity enjoyed in healthy moderation. Our role is to make sure the tools and information needed to stay in that healthy zone are always within easy reach.

Gambling problems rarely appear overnight. They tend to develop gradually and can go unnoticed until they have a real impact on a person's finances, relationships or wellbeing. okpk monitors player activity proactively and will reach out when patterns indicate that a player may benefit from additional support. We do this because our community matters more than any single transaction.

21+ Age Requirement — Strictly Enforced

okpk is an adult platform. All players must be 21 years of age or older to register an account, make a deposit, or place any bet. This is a firm requirement, not a recommendation. During registration every new player must confirm their date of birth. okpk reserves the right to request identity documents at any point to verify age. Any account found to be held by a player under 21 will be closed immediately and any funds held will not be returned.

If you are a parent or guardian concerned about a minor accessing gambling websites, we recommend using parental control software or browser-level content filters. okpk also supports responsible use of native parental controls on Android and iOS devices. Contact our support team immediately if you suspect a minor has opened an account using false details — we will investigate and act without delay.

Responsible Gaming Tools Available at okpk

The following tools can be activated or adjusted at any time by contacting our support team. They are designed to put you in full control of your gambling activity:

Signs That Gambling May Be Becoming a Problem

Most people gamble without difficulty. But it is important to be honest with yourself. If any of the following apply to you or someone you know, it may be time to use our tools or speak to someone:

• Spending more money on gambling than planned or than you can comfortably afford.
• Feeling anxious, irritable or restless when not gambling or when trying to reduce how much you bet.
• Chasing losses — continuing to bet in order to try to win back money already lost.
• Borrowing money, selling possessions or neglecting bills in order to fund gambling.
• Gambling affecting your relationships, work performance or ability to sleep and concentrate.
• Lying to friends or family about how much you are gambling or how much you have lost.
• Continuing to gamble even when you know it is causing harm to yourself or those around you.

How to Set Deposit Limits or a Time-Out on Your Account

Applying responsible gaming controls at okpk is quick and straightforward. Follow these steps:

1. Log in to your okpk account using your registered mobile number.
2. Go to Account Settings or contact our support team directly at [email protected].
3. Select the control you want — Deposit Limit, Session Time Limit, Promotion Opt-Out, or Account Lock.
4. Enter your chosen value (for example, a ৳500 daily deposit cap or a 60-minute session limit) and confirm.
5. Your limit activates immediately. To increase a limit later, a 48-hour cooling-off period is required as a safeguard against impulsive decisions.

Self-Exclusion — How to Take a Full Break from okpk

Self-exclusion is a formal tool that blocks your access to the okpk platform for a chosen period. While a self-exclusion is active, your account cannot be logged into, no deposits can be made, and no bets can be placed. Any attempt to open a new account during an active self-exclusion will be identified and closed immediately. Available periods are: 1 week, 1 month, 3 months, 6 months, and permanent closure.

To activate self-exclusion, email [email protected] with the subject line Self-Exclusion Request and include your registered mobile number. We will process the request within 24 hours and confirm activation by message. Any real-money balance on your account at the time of exclusion will be returned to your registered payment method after standard identity verification.

Six Habits That Keep Gambling Fun and Under Control

Whether you enjoy cricket betting during BPL season, slots, or live casino games, these practical habits will help you keep gambling in its proper place as entertainment:

• Set a strict session budget before you start and walk away when it is gone — win or lose.
• Never gamble when upset, stressed, tired or under the influence of alcohol or any other substance.
• Take a break every hour — step away from the screen even during a winning run.
• Keep gambling separate from your everyday finances. Use a dedicated bKash or Nagad wallet for deposits so your main household funds stay untouched.
• Never borrow money to gamble. If you need credit to fund a session, that is a clear signal to stop immediately.
• Talk openly with a trusted family member or close friend about your gambling. Shared awareness is one of the most effective safeguards there is.

Get Help — Our Team Is Available 24/7

If you are concerned about your own gambling or about someone close to you, please do not wait. Our support team is available around the clock every day of the year — including during Eid, Pohela Boishakh and all public holidays. There is no judgement here. Every conversation is treated with complete confidentiality and genuine care. Reaching out is always the right call.