okpk Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal information okpk collects, why we collect it, how we use it, and the rights you have over your own data.
About This Privacy Policy
okpk ("we", "us", "the Platform") is committed to protecting the privacy and personal data of everyone who uses our online casino and sports betting services. This Privacy Policy describes how we collect, store, use, disclose, and protect personal information when you access the okpk website, create an account, make deposits or withdrawals, place bets, or interact with our customer support team. It applies to all users of the platform regardless of the device or location from which they access our services.
By registering an account or using the okpk platform in any way, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the platform. This policy should be read alongside our Terms & Conditions, which govern your use of the okpk platform as a whole.
What Personal Information We Collect
okpk collects different categories of personal information depending on how you interact with the platform. The main categories are set out below:
How We Use Your Personal Information
okpk uses the personal information we collect for the following purposes:
- To create and manage your account, verify your identity and age, and enable you to log in, deposit funds, place bets and withdraw winnings securely.
- To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and Bangladeshi bank accounts, and to maintain an accurate record of all financial activity on your account.
- To detect and prevent fraud, money laundering, underage gambling, multi-accounting, and other prohibited activities using automated monitoring systems and manual review processes.
- To provide customer support, respond to your queries, resolve disputes, and communicate important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
- To personalise your experience on the platform, including displaying relevant game recommendations and promotions based on your activity history — subject always to your marketing preferences and any opt-out settings you have applied.
- To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling behaviour, enforcing self-exclusion requests, and applying deposit or wagering limits where set by the player or required by our responsible gaming policy.
Our Legal Basis for Processing Your Data
okpk processes personal data on the following legal grounds:
Who We Share Your Data With
okpk does not sell, rent or trade your personal information to third parties for their own marketing purposes. We share data only in the following limited circumstances:
How We Handle Payment Information
okpk does not store your bKash PIN, Nagad PIN, Rocket PIN, or any full bank account login credentials on our servers. When you initiate a deposit or withdrawal, the payment authorisation step takes place entirely within your mobile wallet app or your bank's own portal — okpk receives only a transaction reference and a status confirmation from the payment partner. This architecture means that your sensitive payment credentials never pass through our systems and cannot be accessed by okpk staff.
Transaction reference numbers, payment method types, amounts and timestamps are retained as part of our financial records to support dispute resolution, fraud investigation, and regulatory compliance. These records are stored securely and are accessible only to authorised okpk personnel and, where required by law, to relevant authorities.
How We Use Cookies and Similar Technologies
The okpk website uses cookies and similar local storage technologies to make the platform work correctly and to improve your experience. The types of cookies we use are:
- Essential cookies — required for core platform functions such as maintaining your logged-in session, remembering your language preference, and securing your account activity. The platform cannot function correctly without these cookies and they cannot be disabled.
- Analytics cookies — used to understand how players navigate the platform, which pages are visited most frequently, and how long players engage with different sections. This data is used in aggregate form only and does not identify individual users. You may disable analytics cookies via your browser settings.
- Preference cookies — used to remember your platform settings such as your chosen language version and display preferences, so you do not need to re-select them each time you visit.
Most modern mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Please note that disabling essential cookies will affect the functionality of the okpk platform and may prevent you from logging in or completing transactions.
How Long We Keep Your Data
okpk retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of five years following the closure of an account. This retention period is necessary to meet anti-money-laundering record-keeping requirements and to enable resolution of any disputes or claims that may arise after account closure.
Gameplay logs and session data are typically retained for 24 months from the date of the relevant session. Technical data such as IP address logs used for fraud monitoring may be retained for up to 12 months. Once retention periods expire, data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual.
Your Data Protection Rights
You have the following rights in relation to the personal data that okpk holds about you. To exercise any of these rights, please contact our support team using the email address shown at the bottom of this page:
- Right of Access — you may request a copy of the personal data okpk holds about you, along with information about how it is processed and on what legal basis.
- Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it. We will respond to rectification requests within a reasonable timeframe.
- Right to Erasure — in certain circumstances, you may request that we delete the personal data we hold about you. Note that this right is subject to our legal retention obligations: we may be required to retain certain records even after an account is closed.
- Right to Restrict Processing — you may ask us to pause processing of your personal data in certain circumstances, for example while we investigate a rectification request or consider an objection you have raised.
- Right to Object — where we process your data on the basis of legitimate interests (for example, for direct marketing or analytics purposes), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, or if you have a complaint about how okpk handles your personal data, please contact our Data Support team at the email address shown in the Contact section below. We will respond to all data rights requests within 30 days of receipt.
How We Protect Your Data
okpk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL encryption for all data transmitted between your device and the okpk platform, secure server infrastructure with access controls, regular security audits, and staff training on data handling obligations.
While okpk takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have a role to play in keeping your account secure: use a strong, unique password for your okpk account, do not share your login credentials with anyone, and contact our support team immediately if you notice any suspicious activity on your account.
Changes to This Privacy Policy
okpk may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will post the updated policy on this page with a revised effective date, and where appropriate we will notify registered users via their registered mobile number. Your continued use of the okpk platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal data.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how okpk handles your personal information, please reach out to our support team. We will acknowledge your message promptly and aim to resolve all privacy-related enquiries within 30 days.
Email: [email protected]
Privacy Commitments at a Glance
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